Refund Policy
Last updated: January 2025
Our Guarantee
We want you to be happy with HideFile. If you're not, we'll make it right.
30-Day Money-Back Guarantee
All HideFile purchases come with a 30-day money-back guarantee.
If you're not satisfied with HideFile for any reason within 30 days of purchase, you can request a full refund—no questions asked.
How to Request a Refund
Option 1: Through Paddle (Fastest)
- Visit paddle.net
- Enter your email address or order number
- Follow the prompts to request a refund
Option 2: Email Us
Contact support@hidefile.app with:
- Your email address used for purchase
- Order number (from your receipt)
- Reason for refund (optional, but helps us improve)
Refund Processing
| Timeline | Details |
|---|---|
| Request processing | 1-2 business days |
| Refund to your account | 5-10 business days |
| Total time | 7-12 business days |
The exact timing depends on your payment method and financial institution.
After 30 Days
Refund requests received after 30 days are reviewed on a case-by-case basis.
We may offer:
- Prorated refund
- Credit toward future purchase
- Extended support to resolve issues
Contact support@hidefile.app to discuss your situation.
Subscription Cancellation
If you have a monthly or yearly subscription:
- You can cancel anytime through paddle.net
- Your access continues until the end of your current billing period
- No refund for the remaining days in your current period (but you keep access)
- Future charges will stop
To cancel: Visit paddle.net → Enter your email → Manage subscription → Cancel
Lifetime License
Lifetime licenses are also covered by the 30-day money-back guarantee.
After 30 days, lifetime licenses are non-refundable (it's a one-time purchase with no recurring charges to cancel).
What Happens After a Refund?
- Your Pro features will be deactivated
- You'll still have access to the free tier
- Files you've already encrypted remain accessible (they're stored locally, not with us)
- You won't lose any data
Chargebacks
If you have an issue, please contact us before initiating a chargeback with your bank. We're happy to resolve problems directly—it's faster for you and helps us improve.
Payment Processor
All refunds are processed by Paddle.com, our Merchant of Record.
Paddle handles:
- Refund processing
- Payment reversals
- Customer billing inquiries
Contact
For refund requests:
- Paddle: paddle.net
- Email: support@hidefile.app
For other questions:
- Email: support@hidefile.app
We stand behind HideFile. If something isn't working for you, let us know.